Free shipping within Europe for orders above 90 EUR

Processing returns

Our online returns portal allows you to process your return easily and quickly. You have the right to cancel the contract within 14 days without giving any reason and to return the goods to us.

We will refund the amount you’ve already paid after we’ve received or processed the return shipment. You can then easily submit a new order carriage free. Please note that a direct exchange is not possible.

The following steps will help you return your goods successfully:

1. If you wish to return something, please register the return here via our portal. Alternatively, you can find the returns portal in the My Account section or under Customer Service at the bottom of the page.

2. Please enter a delivery note number and the zip code/postcode of the delivery address in the appropriate fields. You can find the delivery note number on the delivery note of your order, or on the receipt.

3. On the page which now appears, you can see all items from your order. Here, enter the quantity of items that you wish to send back.

4. Have you filled out all the text boxes? So that we can continuously improve our services, we would be delighted if you could provide a reason for returning the item(s).

5. Confirm your return by clicking on “Submit.”

6. In the next step, you can save (as a PDF file) and print the automatically created return form for your order. This PDF file is sent to you via email. Here, you can find out more about your return.

7. Place the printed return form in the box alongside your return. Please address and stamp/frank the package accordingly. The returns process has thus been initiated and you can send the package back to us.

8. Would you like to order another item? If so, simply submit a new order via our online shop. You can leave the shipping costs for this new order to us. You’ll find the relevant code in your return confirmation e-mail.

Please send your return to:

Versandmanufaktur -Retouren-

Wideystr. 58 

58452 Witten

Germany

Upon receipt, we will process your return within 14 days and promptly reimburse the amount to you via the payment method you used for purchase. We will pay the return costs only in the event of incorrect delivery on our part.

So that you can enjoy free shipping, you will get a voucher code along with the confirmation of your return registration. We will deliver your new order within 2-3 business days. As usual, you will be notified by email about any updates to your order.