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Return process

Thank you very much for your purchase from PAUL HEWITT. We hope that you like our products and that you will enjoy them for many years to come!

In the event that you need to return something, please note the following information:


You have the right to cancel this contract within 100 days without giving a reason and to return the goods to us. The cancellation period is 100 days from the date of receipt of the goods.

Please proceed as follows:

    1. If you would like to return something, please notify us via your customer account at There you can look at your order and select ‘return items’. If you placed your order as a guest, you can log in via the following link using your order number and the email address:
    2. Select the item you wish to return and indicate the reason for returning the item. You can now submit the return information.
    3. Following this, please print out the return document and attach it to the package. The returns process is thus initiated and you can return your package with sufficient stamps to cover the postage to the following address:

      Retouren PAUL HEWITT
      Wideystraße 58
      58452 Witten

We will reimburse the amount of your returned order within a maximum of 14 working days after receipt of your return via the respective means of payment you have used. You will be notified of the exact status of your return by e-mail.


Please note that a direct exchange is not possible. If you would still like to purchase a different product, then we kindly ask you to place a new order via the shop.