To ensure maximum product quality, we rely on experienced employees and use carefully selected materials for all manufacturing processes. We strive to always give our best so that our customers can enjoy their products for a long time.
We are therefore proud to assign our ‘24-month guarantee’ to all PAUL HEWITT products!
PAUL HEWITT GmbH, Heiligengeistwall 12, 26122 Oldenburg, offers a two-year manufacturer’s warranty from the time of product purchase. It is valid across Europe. Statutory warranty rights (liability for defects) are not restricted by the limited warranty. The warranty covers all repair and shipping costs for defects that occur during the warranty period and that are not based on wear and tear, normal use or improper handling, or that affect the durability of the battery. In the case of a warranty, please contact us by using our ‘Defective product’ form, which you can find in the Support section under the ‘Returns’ section. You must fill out the form and provide your name, the order number (tip: you can find the order number at any time in your customer account), your email address and a detailed description of the error. You must also upload a photo showing the defect. We will process your request immediately, and after looking into your request, we will provide you with a free return label which you can use to return the product. After we have received the product, we will either repair the product free of charge or replace it with an equivalent product.