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Return process

Thank you very much for your purchase from PAUL HEWITT. We hope that you like our products and that you will enjoy them for many years to come!

In the event that you need to return something, please note the following information:

Return/Cancellation

You have the right to cancel this contract within 14 days without giving a reason and to return the goods to us. The cancellation period is 14 days from the date of receipt of the goods.

Please proceed as follows:

    1. If you would like to return something, please notify us via your customer account at www.paul-hewitt.com. There you can look at your order and select ‘return items’. (If you placed your order as a guest, you can log in via the following link using your order number and the email address: https://paul-hewitt.com/returns)
    2. Select the item you wish to return and indicate the reason for returning the item. You can now submit the return information.
    3. Following this, please print out the return document and attach it to the package. The returns process is thus initiated and you can return your package to us with sufficient stamps to cover the postage.

We will reimburse the amount for your first order using the respective means of payment as used for the order within a maximum of 14 working day. You will be notified of the exact status of your return via email.

Exchange

Please note that a direct exchange is not possible. If you would still like to purchase a different product, then we kindly ask you to place a new order via the shop.

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