How to return
If you would like to return goods to us, please contact our customer service via email at firstname.lastname@example.org or via phone at +1 844 618 2598 (service hours 06:00 AM – 11:00 AM EST)*. Our customer service team will be happy to assist you in processing the return. When requesting the return, please mention the following information in your email:
- the order number as mentioned on the packing slip
- the type and number of goods which you would like to return
- the reason why you would like to return these goods
- if you wish to exchange your product, let us know which alternative product you would like to get
Our customer service team will get in touch with you latest 1 business day after receiving your email.
When contacting our customer service we will be able to complete your return request within 10 business days and the return shipment will be free of charge. Failure to follow these return instructions may result in a longer period of processing your return request and charges for your return shipment may occur.
*Calls within the US are free of charge. For calls from abroad, cost according to the respective local phone network service providers may occur.